Every undergrad residence has one or more Resident Computer Consultant (RCC) that is part of house staff. You can consult your house staff list to find your Resident Computer Consultant(s).
Graduate residents and off-campus students receive support from the Peer Technology Specialist Team (PTS).
Both grad and undergrad students can contact your RCC or PTS by submitting a request at https://stutech-help.stanford.edu/hc/en-us/requests/new. When completing the form, as long as you select the proper residence, your request will go directly to your support team who should respond in a timely manner!