We are able to troubleshoot network connectivity when provided enough information. Your RCC will act as a liaison between you and Stanford IT staff and will help to gather up enough data for ITS to analyze. Some information you'll be asked for:
Specific dates and times you experience the issue:
The more specific you can be, the better. For example, instead of writing "the internet is always bad in the evenings", you want to write, "On October 6 at 7:23 pm, I tried to load up a page on my iPhone, and it took 45 seconds and then timed out".
The specific location(s) where you experience the issue:
Your Dorm or Building, your room number, and location within your room if your connection varies depending on where you are standing.
Hardware/Device Type (Apple MacBook Pro, Android tablet, iPhone, etc.) (See Finding your hardware address)
Your RCC will also ask for more specific details about the actual device(s) you are experiencing the issue on, and pass it along to ITS. You can find out who your RCC is and their contact information at rcc.stanford.edu
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