Peer Technology Specialists (PTS) act as a liaison between you and Stanford University IT staff and will help to gather up enough data for UIT to analyze. We are able to troubleshoot network connectivity when provided enough information. Some information you'll be asked for:
Specific dates and times you experience the issue
The more specific you can be, the better. For example, instead of writing "the internet is always bad in the evenings", you want to write, "On October 6 at 7:23 pm, I tried to load up a page on my iPhone, and it took 45 seconds and then timed out".
The specific location(s) where you experience the issue:
Your Dorm or Building, your room number, and location within your room if your connection varies depending on where you are standing.
The device type and hardware address for the device(s) experiencing the issue
Apple MacBook Pro, Android tablet, iPhone, etc. (See Finding your hardware address)
Your Peer Technology Specialist will also ask for more specific details about the actual device(s) you are experiencing the issue on, and pass it along to ITS. You can contact your PTS at pts.stanford.edu.