My Internet is Slow

If you are experiencing slow internet speeds on a device properly registered with the Stanford network, our first suggestion is that you "forget" all the networks aside from Stanford. This will prevent your device from bouncing between the networks which can often be the cause of slow internet speeds on campus. A guide on forgetting networks can be found here.

Peer Technology Specialists (PTS) escalation group act as a liaison between you and Stanford University IT staff and will help to gather up enough data for UIT to analyze.  We are able to troubleshoot network connectivity when provided enough information. Some information you'll be asked for:

Specific dates and times you experience the issue

The more specific you can be, the better. For example, instead of writing "the internet is always bad in the evenings", you want to write, "On October 6 at 7:23 pm, I tried to load up a page on my iPhone, and it took 45 seconds and then timed out".  

The specific location(s) where you experience the issue:

Your Dorm or Building, your room number, and location within your room if your connection varies depending on where you are standing.

The device type and hardware address for the device(s) experiencing the issue

Apple MacBook Pro, Android tablet, iPhone, etc. (See Finding your hardware address) 

Your Peer Technology Specialist will also ask for more specific details about the actual device(s) you are experiencing the issue on, and pass it along to PTS.  You can contact PTS at pts.stanford.edu. 

Please review this article if you are wondering why we ask for timestamps.