My internet / network connection / WiFi is slow or not working

If you are experiencing slow internet speeds or problematic connectivity on a device properly registered with the Stanford network, our first suggestion is that you "forget" all the wireless networks aside from 'Stanford'. This will prevent your device from bouncing between the networks which can often be the cause of slow internet speeds on campus. A guide on forgetting networks can be found here.

PTS's (Peer Technology Specialists') escalation group act as a liaison between you and Stanford University IT staff and will help to gather up enough data for UIT to analyze.  We are able to troubleshoot network connectivity when provided enough information. Some information you'll be asked for:

3 specific dates and times you have experienced the issue:

The more specific you can be, the better. For example, instead of writing "the internet is always bad in the evenings", you want to write, "On October 6 at 7:23 pm, I tried to load up a page on my iPhone, and it took 45 seconds and then timed out."  For additional information regarding why we require 3 records of this nature, please see the following: Why do we need timestamps?

The specific location(s) where you experience the issue:

Your residence or building, your apartment and/or room number, and location within your room if your connection varies depending on where you are standing.

The device type and hardware address for the device(s) experiencing the issue:

Apple MacBook Pro, Android tablet, iPhone, etc. (See Finding your hardware address)

Your Peer Technology Specialist will also ask for more specific details about the actual device(s) you are experiencing the issue with, and pass it along to UIT.  You can contact PTS at pts.stanford.edu.