How can I request a Network Connection?
The Residential Network Connections page will guide you through the process of registering your computer and other devices.
If you live in Oak Creek or other off-campus subsidized apartments, you already have network access in your apartment. If you are experiencing network/Internet problems you can reach tech support for off-campus residents at 650-723-1611. You will still need to register any devices you intend to use on the Stanford campus. You can begin this process at snsr.stanford.edu from the device(s) you wish to register. Registering your device(s) will also allow them to print to university printers.
Students who live off-campus in non-subsidized housing can register their device(s) at snsr.stanford.edu from the device(s) you wish to register. Registering your device(s) will also allow them to print to university printers. If you connect an unregistered computer in an area that has this service, you should automatically be given the opportunity to register. If you ever move back to campus, you should cancel your registration by looking up your wireless hardware address and submitting a request at http://helpsu.stanford.edu or calling 650-725-HELP. You should then register with Residential Computing as noted above, and you will most likely be processed automatically. If self-registration is unavailable in your area, you can register for wireless network access by looking up your wireless hardware address and submitting a free request at http://helpsu.stanford.edu or calling 650-725-HELP. When filing a HelpSU ticket, fill out the Request section with the following options:
- Request Category: Network Connectivity
- Request Type: Wireless
- Operating System: [select your system]
In the Request Description box, be sure to include the following information:
- State that you are a student living off-campus
- Your computer's make/model (e.g., Dell XPS, Apple MacBook Pro, etc.)
- Your computer's operating system (e.g., Windows XP, Windows Vista, Mac OS X, etc.)
- The primary locations where you will be connecting (e.g., libraries, Quad, your dept's building, etc.)
- Your computer's hardware address(es), including your Ethernet and wireless addresses.
Once your request is processed, you should be able to connect on your laptop to the Stanford network. If you ever move back to campus, you should cancel your registration in the same manner and register with Residential Computing as noted above.
If you use your device in an on-campus department "lab", etc.
If you are affiliated with an academic department and plan on using a wired connection there regularly (declared undergraduate students or graduate students), you may need to contact your department's local network administrator and request to have your computer's hardware address(es) approved for that local area network.
Click the following link for a complete list of local network administrators by department. Some departments will allow you to register yourself for a network connection. For a list of departments, visit the page on Stanford Network Self-Registration. If you ever move on campus, you should cancel your registration in the same manner and register with Residential Computing as noted above.
Visit the Wireless Access for Stanford Visitors page for more information. Please note that the Meyer Tech Desk staff will not sponsor guest accounts.