If you're running Microsoft Windows and are connecting wirelessly, the SNRT may not be able to find any hardware addresses (aka physical addresses, MAC addresses) to approve for registration. Plug into the wall with an Ethernet cable and try to register over the wire. Note that even if this helps you pass the SNRT, when you get to the final registration form you may need to manually look up and add your wireless hardware address.
Articles in this section
- Finding your hardware address: Apple Watch
- What is a "non-routable ip address"?
- I've already completed the registration process for this computer, but when I try to connect it keeps sending me back to the registration system. Why?
- When I run the SNRT, it can't find any of my hardware addresses. What should I do?
- I've run the SNRT over and over again/or I keep trying to update my computer by going to Microsoft Update (for Windows)/Software Update (for Macs), but there are one or two updates that just won't install successfully. What should I do?
- I ran the SNRT last year, but when I try to register it keeps sending me back here. Why?
- What operating systems are supported by the SNRT? What if I'm running something other than Mac OS X or Windows?
- SNRT is running slowly on a Windows Machine
- What exactly does the SNRT do?
- Is there a fee for registering my devices for use on the network?