I've already completed the registration process for this computer, but when I try to connect it keeps sending me back to the registration system. Why?

There is a chance the SNRT could only detect one of your hardware addresses (wired or wireless), and that you only registered with one, so when you try to connect with the other you appear to be unregistered. Update your existing registration, and make sure that all relevant hardware addresses are listed; you may have to look them up yourself. This happens more often with Windows.

If this does not resolve the issue, submit a request for assistance.


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