TSO (Telecommunications Service Outlet) ports

EVGR	Other residences

The top-left port is available for use. This is where you should plug in your Ethernet cord for wired access.	Above is a Cisco unit cabled into an orange port. The Cisco unit typically provides network service. If there is a Cisco unit AND orange ports, use the ports on the Cisco unit.

If there is a Cisco unit present in the room, the three ports to the right may be used. Lights will not activate on the Cisco unit.	If there is a Cisco unit present in the room, all four ports may be used. Lights will not activate on the Cisco unit.

The Peer Technology Specialist (PTS) team can:

Verify port connectivity, after a basic troubleshooting report is submitted (see section below for more information).

Disconnected

Connected

To check if a port is live on Mac OS:

Open Network Preferences.

Find the correct adapter e.g. Belkin, USB, ethernet. NOT Wi-Fi, Thunderbolt, or Bluetooth.

Not connected = red dot = try another port

Connected = green dot

To check if a port is live on Windows 10:

Search Start for ‘Network Connections’.

Look for ‘Ethernet’.

Not connected = ‘Network cable unplugged’ & red X = try another port

Connected = ‘Network #’ & no red X

Verify that device appears in list of registered devices at http://iprequest.stanford.edu/ (Please refer to Section 3 for additional information)
Submit the MAC address for wired ethernet adapter (Mac / PC) of affected device
Submit the Stanford email address of affected user
Submit the TSO port number OR label on Cisco unit (a picture is great!)
Submit the results of port check (from above, item d.)
Submit a request : https://stutech-help.stanford.edu/hc/en-us/requests/new