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Checking printer status and reporting issues

  • Updated
  1. Open paper trays and check paper levels - the touch screen is not very accurate
  2. Check screen for status messages (Paper Tray 1 empty, toner low, etc.)
    1. Record message
    2. Relay exact message to PTS to coordinate delivery of supplies
    3. If the message on screen doesn’t make sense, please report it to PTS.Screen_Shot_2020-12-07_at_1.26.36_PM.png
  3. Error / problem reporting:
    1. Record the error message on the screen
    2. Record the Equip ID # on the sticker on the front of the printer
    3. Record the Student ID# of the ID card being used to login to the printer
    4. Record the student’s stanford email address
    5. Record the location of the printer in question
    6. Submit request at: https://stutech-help.stanford.edu/hc/en-us/requests/new

 

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