Information to collect
- Verify that device appears in list of registered devices at http://iprequest.stanford.edu/ (please refer to this article for additional information)
- Student’s Stanford email address
- Phone number, if desired
- MAC / hardware address of affected device
- Location, if relevant to the issue
Submit a request here: https://stutech-help.stanford.edu/hc/en-us/requests/new
Please also feel free to call us between 9am-5pm M-F at 650-723-9204 for additional questions or concerns.